Problems with our Recordings or Catalog


Quick Troubleshooting Guide

Cannot play media using our website

  1. Are you computer's speakers working? Plugged in, powered on, and volume turned up?
  2. Is the Adobe Flash browser plugin installed?

Cannot play a file I downloaded

  1. Are you computer's speakers working? Plugged in, powered on, and volume turned up?
  2. Do you have software that can play the file you downloaded? On PC or Mac, try QuickTime. On Linux, try MPlayer.

Playback is choppy, stops early, or sounds bad

  1. Is your Internet connection slow? Try downloading our media files and playing them from your computer.

Still having the problem?


If applicable, please paste the location of a page that has the problem