Problems with our Recordings or Catalog
Quick Troubleshooting Guide
Cannot play media using our website
- Are you computer's speakers working? Plugged in, powered on, and volume turned up?
- Is the Adobe Flash browser plugin installed?
Cannot play a file I downloaded
- Are you computer's speakers working? Plugged in, powered on, and volume turned up?
- Do you have software that can play the file you downloaded? On PC or Mac, try QuickTime. On Linux, try MPlayer.
Playback is choppy, stops early, or sounds bad
- Is your Internet connection slow? Try downloading our media files and playing them from your computer.
